Effective Date: 13/05/2025
Business Address: Torr Farm, Station Road, Rhu, G84 8LP
Contact: 07810 173740 | www.torrfarm.co.uk
Introduction
By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of Torr Farm Dog Day Care and its staff, the customer is deemed to have accepted these Terms and Conditions.
Membership & Subscription
All services are available exclusively to subscribed members. We operate on a monthly recurring payment model.
Torr Farm Dog Day Care operates a fixed monthly fee system for day care and transport, (if chosen), whereby the customer pays a fixed monthly fee for a place at the day care centre and space on our secure vehicle on agreed regular day/s per week. Fees are calculated based on the average number of weeks per month, i.e. each invoice is for 4.33 weeks. Therefore, if the customer does not send their dog for any reason, for example due to holiday or sickness, the monthly fee for the agreed regular days and dog transport if applicable is still payable in full. Requests can be made for make-up days for holidays taken.
Clients signing up to Torr Farm Dog Day Care for 1 or more days per week may swap their agreed regular service day(s) on an ad hoc basis subject to availability providing advance notice of non-attendance has been given. Cancellations of booked services must be made before 12pm the previous working day otherwise they will not be banked and will still be charged. For all clients, banked days must be used within 2 months, are non-refundable and cannot be exchanged for cash on leaving or if left banked beyond the 2-month swap period. It may be possible to add occasional extra, ad hoc days as required, subject to availability.
Fees and Payment
Payment for all attendance must be made monthly in advance or a minimum of 48 hours before a session if additional days are being added.
Monthly fees are payable in advance via Direct Debit or another agreed payment method. Current pricing is available on our website or by contacting us directly. Torr Farm reserves the right to amend prices with at least 30 days’ written notice.
Renewal and Cancellation
Memberships renew automatically each month.
You may cancel your subscription by giving 14 days’ notice before your next billing date.
No refunds are issued for partial months.
Dog Eligibility & Health
Owners must advise of any illness prior to collection of their dog – we request that you are particularly vigilant for any signs of your dog coughing.
Any animal with a contagious illness cannot be accepted and should this illness develop while they are attending, we will contact you and either take them directly to your vet or alternatively deliver them home immediately.
We will treat all minor injuries and report back to you. Any major injuries will be taken directly to your vet if local or our registered vet (Lomond Vets, Helensburgh) if not local and you will be informed using the emergency contact number supplied.
All vet bills incurred from treating your animal are your responsibility regardless of how the injury was sustained.
An application form must be completed together with the customer declaration form prior to any dog attending.
Three trial sessions must be completed to ensure dogs settled in day care.
No dog registered under the Dangerous Dogs Act 1991 or Dog hybrids registered under the Dangerous Wild Animal Act 1976 (e.g. Wolf Hybrids) and dogs subject to Dog Control Notices under the Control of Dogs (Scotland) Act 2010 are allowed to be accepted as per license conditions.
All dogs must be neutered (over the age of six months) and friendly. Any dogs found to be aggressive will not be accommodated.
Vaccinations and Health Requirements
In addition to the standard annual vaccinations, we also ask that you obtain the kennel cough vaccination, tick, flea and worm treatments for your dog prior to attending Day Care. These vaccinations and treatments must be kept up to date and copies of certificates produced at the time of making an application and after each annual vaccination.
Behaviour and Temperament
Dogs must be socialised and non-aggressive. Torr Farm Dog Day Care reserves the right to deny entry or terminate membership for any dog that poses a safety risk.
Medical Conditions
Owners must disclose all known health conditions. Torr Farm Dog Day Care will not be held responsible for any consequences of undisclosed medical issues.
Drop-Off & Collection
Time Slots
Dogs must be dropped off and collected during agreed hours. Late collection may incur additional charges.
Uncollected Dogs
If a dog is not collected on time and we cannot reach the owner or emergency contact, we may contact a local boarding facility or animal authority.
Emergencies & Veterinary Care
Emergency Action:
In the event of illness or injury, we will attempt to contact you immediately. If necessary, we will seek veterinary attention at your expense.
Liability, Risk & Responsibility
While every effort is made to ensure the safety of all dogs, Torr Farm Dog Day Care cannot accept liability for:
Injury, illness, death, or loss not caused by proven negligence
Damage to personal items or belongings
Owner’s Risk
Dogs are left in our care at the owner’s risk.
Photos & Social Media
With your permission, we may photograph or film your dog for use on our website and social media platforms. You may withdraw consent at any time in writing.
By subscribing to Torr Farm Dog Day Care, you acknowledge and accept these Terms & Conditions.