Torr Farm Dog Day Care (“we”, “our”, or “us”) is committed to protecting your personal data and privacy. This policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
1. Who We Are
Torr Farm Dog Day Care
Torr Farm, Station Road, Rhu, Helensburgh, G84 8LP
Website: www.torrfarmdogdaycare.co.uk
Email: hello@torrfarm.co.uk
Data Controller: Anne Ferguson
2. What Personal Data We Collect
We may collect and process the following:
- Your name, email address, phone number and address
- Information about your dog(s): name, breed, age, temperament, health details
- Emergency contact and vet details
- Booking and payment information
- Correspondence, queries, or feedback
3. How We Use Your Data
We use your information to:
- Provide and manage our dog day care services
- Contact you about bookings, appointments, or emergencies
- Maintain accurate records
- Improve our services and customer experience
- Comply with legal obligations
4. Lawful Basis for Processing
We process your data under the following bases:
- Contract: To provide our services
- Legitimate interests: For running and improving the business
- Consent: For marketing or updates (if you opt in)
- Legal obligation: For compliance with applicable laws
5. Data Storage and Security
Your data is stored securely using password-protected systems and appropriate safeguards. Access is restricted to those who need it for service delivery.
6. Sharing Your Data
We only share your data when necessary and with trusted parties, including:
- Your nominated vet in emergencies
- Service providers (e.g. booking or payment platforms)
- Regulatory bodies where required by law
We do not sell or rent your personal data.
7. Cookies and Website Tracking
Our website uses cookies to enhance your experience and gather usage data through Google Analytics.
What are cookies?
Cookies are small files placed on your device that help us understand how visitors use our site.
Google Analytics
We use Google Analytics to collect anonymous information such as:
- How you found our website
- Which pages you visit
- Time spent on the site
This data helps us improve site performance and user experience. Google may store this data outside the UK or EU. You can read their privacy policy here: https://policies.google.com/privacy
Managing cookies
You can control or delete cookies via your browser settings. Blocking cookies may affect how the website functions.
8. Data Retention
We retain personal data:
- While you are an active client
- Up to 6 years after your last booking (for legal/accounting reasons)
We will securely delete or anonymise data after this period.
9. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Request restriction of processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise your rights, contact hello@torrfarm.co.uk.
10. Complaints
If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Contact
Anne Ferguson
hello@torrfarm.co.uk
Torr Farm, Station Road, Rhu, Helensburgh, G84 8LP